Natal Granite Retreat Vacation Rental Agreement
Last update: April 2018
Group size and make up: you must provide the (approximate) ages of all members of your group as well as the total count of people coming (for example, 16 total: 5 adults age 22-35, 2 adults age 65-80, 1 adult over 85, 6 children between 1 and 5, 2 between ages 12-13.)
ID: the person booking the cabin will be required to provide a photo ID, such as a driver’s license, when booking or at check-in. The address on the ID must be current and match the address for the credit card used to book the property.
Smoking: there are several designated areas where smoking is allowed. There are cigarette butt canisters on the front deck, back upper deck, and back lower deck. You can smoke in the garage or on any outdoor deck. Due to fire concerns, be very careful with management of your butts! No smoking inside.
Events: the property is designed to host large groups for family get-togethers, wedding celebrations, church or company retreats...keep in mind, however, this house is in a development and there are noise ordinances: no loud noise after 9PM or before 8AM. So don't plan for a large, loud party that lasts well into the night! Please be respectful of the neighbors. If we get a noise complaint, you may be asked to leave without a refund.
Parking: no parking on the street, there is room for at least 6 cars on the property itself.
Pets: pets are permitted, but the yard is NOT fenced, so you will need to take pets out on a leash for bathroom breaks. There are wild animals in the area, including coyotes, mountain lions and bears, so it is inadvisable to leave you pet outside at night.
Rates: $325 to $520/night, depending on season, a cleaning fee of $225, linen fee of $165 (which includes sheets, towels and beds made up.) We will charge a $1000 damage deposit, which is fully refundable fee to cover cleanliness and damage; this fee will be returned as soon as the house is checked. If damage is found you will receive a list of the items replaced or cleaned and any remaining amount will be refunded. In the unlikely event that damages are more extensive than the deposit held, your credit card will be charged for the remaining balance. (In 10+ years, we have never had a guest damage the property this much.) No other fees are added if you book direct, but if you book on any other website you will be paying various "value added" fees required by the sites (AirBNB, Homeaway, VRBO, Booking.com, etc.)
Weather: the Sierra Nevada weather is unpredictable; bring snow chains! The roads and driveway are plowed, so you will be able to get in and out, but when it is snowing heavily you will need chains. We don't refund due to weather, as the cabin is designed to be used even in the heavy snow season or the heat of the summer. If the power goes out, we have a wood-burning stove and lots of wood to keep you warm on a winter night (and we don't give refunds for power outage, as this can happen in an extreme snow storm--it is rare, but can happen in the mountains.) Guests acknowledge that there are no discounts/refunds for tenant dissatisfaction, inconveniences due to weather, natural disasters including nearby fires, road conditions, utility disruption or mechanical failure of appliances or heating/cooling units. In the event a problem does occur we will do everything possible to solve the issue if we are notified immediately. After-the-fact complaints will not be addressed. We do everything we can to describe the cabin to you in photos and answering your questions. You can also call to arrange to preview the site in a visit. However, we will not be held responsible for any misconceptions you may have regarding the cabin.
Utilities: power, propane, cable TV and Internet normally work great, but keep in mind, it's the mountains and the electricity can go out. If so, the wood burning stove is available and will heat the house. No refunds for utility outages.
Arrival and departure: Rental occupancy begins at 4:00 PM. Keys or door codes will only be released to the responsible party unless advance arrangements have been made. Check-out time is 11:00 AM. Whenever requested and possible, we authorize early check in and/or late check out at no extra charge. If there is a "back-to-back" renter, this will not be possible, as it takes the full 5 hours to clean this large house, wash the linens and make the beds. Unauthorized late check-outs are subject to an additional night’s rent being charged automatically. Early check ins must be pre-authorized as the door code will not work outside of the specified time and we do not allow guests to be in the house while it is being cleaned.
Cleaning: We clean the cabin before your stay and we make the beds with clean linens. You are given sheets for top bunks, air beds and futons which you can make up and use if needed. All other beds will be made when you arrive. We provide towels. The cabin is cleaned before you arrive. If you have ANY concerns with regards to the cleanliness of the cabin we must be notified WITHIN the first 24 hours of your arrival. Reporting repairs or areas that need cleaning does not give you the right to cancel this agreement, ask for a discount or receive a refund of any payments made.
Departure: Clean out the fridge and cupboards, removing all food you brought with you. Make sure that all the dishes you used are clean and put away. You will be charged if there is food left in the unit, dishes left out or trash improperly handled. Bag and bring your trash to the management company parking lot (41441 Tollhouse Road) and deposit it in the dumpsters when you check out. Do not store garbage outside the garage as raccoons and bears will visit. If you have not used a bed, you can leave it made up; otherwise, leave the bedspread folded down so we know to change the sheets on that bed. Dirty sheets from futons, top bunks and air mattresses can be piled in the laundry room. Dirty towels can be left in the laundry room.
Damage: You are responsible for damages to the property that occurs during your stay, even if damage costs exceed the security deposit. Weather mishaps are not considered damages caused by tenants. Normal wear and tear are not considered damage. Damages include, but are not limited to: marked up or scuffed walls, floors and ceilings; vomit on floors or furniture; pet damage or pet waste left on property; broken, stained or torn furniture; wine or drinks spilled on carpets or bedding; trash left in drawers, cupboards or closets; excessively dirtied, stained or torn bedspreads, blankets and mattress pads; furniture with pen, paint or crayon writing.
Bring: Please bring paper goods (toilet tissue, paper towels, etc.) and all toiletries. We provide you with pillows, blankets, dishes, glassware, flatware (for 30 or more table settings), pots and pans, many spices, toaster, BBQ and cooking utensils, cleaning supplies, 15 rolls of toilet paper. Bring tire chains and a snow shovel during the winter months.
Occupancy: Should we become aware that you have more people in your rental than you specified when you booked the rental, you agree that your deposit is forfeited. We also reserve the right to require any people over the allowed amount in the cabin to leave.
Complaints: we strive for a 5-star rating from every guest! We are fanatic about cleaning, replacing furniture often, keeping the house in good repair, and attempting to address every guest question and issue. Every effort has been made to ensure that you have an enjoyable and memorable stay. If you have any complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. We have staff that can help with nearly any issue, so please reach out! You will be provided phone numbers and text numbers to use for assistance (please don’t rely upon email or messaging within the rental application.) We can’t fix problems we don’t know about. Sometime, the previous guest may have broken or taken something and we didn’t notice, so please, bring it to our attention. We work hard at keeping the property maintained and are committed to making your stay pleasurable.
Security: a security camera in the front of the house looks at the driveway, street and front walkway. There are NO CAMERAS in the house or looking anywhere except the public areas in the front of the house; we respect your privacy. Guests agree they will not tamper with the security camera or attempt to disable it. This neighborhood is considered very safe but there have been periodic break ins targeting unoccupied homes in Shaver Lake.
Personal property and injury: personal property of Guests, including vehicles, are not insured by Owner. Owner does not insure against personal injury to Guests due to any reason other than the condition of the unit. Slippery steps, decks or walk ways due to snow or ice are not considered a condition of the unit. Use caution during winter months to avoid injury. Guests agree to indemnify, defend and hold harmless the Owner and Property Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guests or their personal property. If you are concerned about insurance protection (for the cost of your travel, accidental property damage, personal property or personal injury) it is HIGHLY RECOMMENDED you purchase Trip Insurance through any reliable insurance company of your choice (search the Internet for "Travel Insurance.")
Personal items left in unit: When you leave please make sure you have packed everything you have brought with you. We cannot promise items remaining will be returned to you.
Entry: the Owner and her agents have the right to enter the unit at any time (1) for the purpose of making necessary or agreed repairs, improvements, for maintenance, or to supply necessary or agreed services (2) to verify that Guests have complied with the terms of this agreement, or (3) in case of emergency.